HP Laptop Motherboard Defect – Replacement Pending

[Salil5]

Dear HP Customer Support Team,

I am writing to follow up on my ongoing complaint regarding my HP laptop, which I purchased only two months ago and has already stopped working.

I have completed all the troubleshooting steps, but the issue remains unresolved. The technician has confirmed that the laptop has a defective motherboard. However, the replacement has still not been provided.

Sollinselvan from Mumbai is already fully aware of this case and its complete history. Therefore, I request that the case be reviewed properly and that immediate action be taken to resolve the issue.

I am attaching all the relevant documents for your reference. Please review the attachments and arrange for an appropriate replacement or resolution as soon as possible.

Since the laptop is only two months old, this situation is unacceptable. I request a clear update on the action being taken and the expected resolution timeline.

Please treat this matter as urgent.

Regards,

Salil Chandan

[FriendlyMod]

Hello @Salil5 ,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed. We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team.
please send me a Private message https://h30434.www3.hp.com/t5/notes/privatenotespage with the following details:

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