HP Laptop display turned off randomly

[Jake0211]

I have an HP Pavilion Laptop with the Ryzen 5 Processor, and today while using it, twice, the display went black, but the power button on the keyboard was still on. I tried running hardware diagnostics, but it passed everything, Check video drivers, updated. Checked windows updates, updated.Whats the issue here?

Things to note :

This computer has been on for a while, I leave it on for extended periods of time.

There is no heating issue, the computers heat is nominal.

I did have a few ants around the computer a week ago, could, that be the issue here?

Another thing, Both times it turned off, i was using Unity3d.

[ub6424]

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.20 Rev.A

12.3 MB

Apr 20, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Install/Update audio/graphics

Realtek High-Definition (HD) Audio Driver

6.0.9071.1 Rev.B

91.7 MB

Jan 7, 2021

Download

You can only use HP certified graphics drivers.

AMD High-Definition Graphics Driver

27.20.14032.8 Rev.A

675.4 MB

Jan 7, 2021

Download

(3) Reboot and test again ...

(4) Check whether the external screen also goes black when an external monitor is connected via VGA/HDMI.

- external monitor gets black => GPU error !

- external monitor works, internal notebook screen is black => internal notebook screen error !