HP M24 webcam when using webcam in Teams or Camera app (windows 10) the apps crashes

[janwillem_v]

I've updated the firmware of the monitor to the latest version (before the firmware update it had the same problem). 

When you use the webcam in Camera app of Win10 or MS Teams, the apps crash. The notebook is docked with the USB C cable. 

We tried mutiple models of HP envy x360 (AMD and Intel).

Edit: I just dicovered that when I connect to monitor to a notebook for the first time it does work (it uses a default windows driver)! After connected ones Windows update will install a new driver: Realtek camera 10.0.22000.20203. After this the crashes start. When undoing the driver it works again but Windows update will install the driver again later.

[Nirvana_95]

Hi @janwillem_v

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[janwillem_v]

Hi Nirvana,

Your link to this 'document' doesn't work.

As I believe the exact model name 'HP M24 webcam'. It's this one HP M24 Webcam Monitor

[Nirvana_95]

Thanks for your response.

May I know the exact model of the monitor you are using?

[janwillem_v]

Is this a way to stall? This is the exact model. 'HP M24 webcam'.  

[Nirvana_95]

I am sorry about the confusion here.

I would suggest you please use the link below and update all the other drivers other than the firmware driver because you have already updated the firmware of your product. Here is a link that will help: https://support.hp.com/in-en/drivers/selfservice/hp-m24-webcam-monitor/2100876406 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[janwillem_v]

Hi,

Forgot to mention I already did that. These are only monitor drivers and there are no HP webcam drivers for this monitor.

[Nal_NR]

Hi @janwillem_v,

Thanks for your reply. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!