HP M32f FHD Monitor issue

[djr_uk]

Hello there

I ordered the HP M32F monitor and received it today. When i connected it via HDMI to my HP desktop PC the screen was shaking and fuzzy. I ran some windows updates and it sort of fixed itself except for a black line across the screen about 3 quarters of the way down. Underneath the black line everything was fuzzy and pixellated. 

When attempted to go to this website suddenly the screen went all full of colours and i couldnt see anything. Whats weird is when i switch the monitor on it all looked normal for a brief second and then would go back to all the odd colours. 

I used three different HDMI cables and I plugged both my HP desktop into the monitor and a laptop too and all had the same effect. I could not factory reset the monitor as i couldnt see anything on it. 

[djr_uk]

[djr_uk]

Here you can see the progression of what happened. the black line across and the fuzzy underneath it. then it ended up going all colourful.

its still weird how when i turned it off it would immediately show up normal for a split second and then go to the all colourful look. 

it was from amazon so going through the process of returning it just wondered if it was broke from beginning or if there was some fix i could have done. 

thansk all

[Irfan_06]

Hi @djr_uk,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the monitor hardware and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support