HP MPP2.0 TILT PEN NOT WORKING

[GKPN_2133]

Hi HP Community,

I’m having an issue with my HP MPP 2.0 Tilt Pen — it suddenly stopped working with my HP device. The pen is fully charged, so it's definitely not a battery issue.

I’ve already followed all the steps shown in HP’s official troubleshooting video on YouTube, including restarting the device, checking pen settings, and trying different apps. Still, there’s no response at all from the pen. It hasn't been dropped or damaged, and it was working fine earlier.

Has anyone experienced something similar? Could this be a hardware issue, or is there a software/firmware fix I might be missing?

Thanks in advance for your help!

[Hawks_Eye]

Hi @GKPN_2133 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a device suddenly stops working, especially when you’ve already tried all the recommended troubleshooting steps. Since your HP MPP 2.0 Tilt Pen was working fine earlier and hasn’t been physically damaged, the issue could be related to firmware, drivers, or Windows Ink settings. 

Additional Troubleshooting Steps

 

1. Check Windows Ink Settings

• Open Settings > Devices > Pen & Windows Ink.
• Ensure Ignore touch input when using the pen is enabled.
• Try adjusting handwriting settings to see if the pen responds.

2. Reset the Pen Connection

• If your pen connects via Bluetooth, remove it from Settings > Bluetooth & Devices.
• Restart your laptop and re-pair the pen.

3. Update or Reinstall Drivers

1. Open Device Manager (Win + X > Device Manager).
2. Expand Human Interface Devices.
3. Locate HP Pen Device or HID-compliant pen.
4. Right-click and select Update Driver.
5. If the issue persists, try Uninstalling the driver and restarting your laptop.

4. Perform a Firmware Update

• HP sometimes releases firmware updates for stylus pens.
• Check HP’s official troubleshooting page for updates.

5. Test with Another HP Device

• If possible, try using the pen on another HP touchscreen laptop.
• If it works, the issue may be with your Envy x360’s touchscreen drivers.

Let me know what results you get, and I can refine the approach further! Hopefully, we can get your pen working again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[GKPN_2133]

Hi,

I have tried everything as per your reply. But nothing is working at the moment. Any other solution?

Thanks in advance

[Hawks_Eye]

@GKPN_2133 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye