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HP Recommended
HP Notebook 15-da1017tu

I have reinstalled windows 10 for my HP Notebook 15-da1017tu.and display driver installed as basic display adaptor. due to this  my lap screen resolution are very low . need to download the correct driver 

 

normaly it will updated automiticaly from windows update but this time that's not happen someone please help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Here is your problem...you are running a version of W10 (1703) that is not supported for your PC.

 

Your notebook's graphics adapter only supports graphics drivers for W10 version 1709 and newer.

 

If you want the graphics to work, you will need to update your current Windows version to 1709 or newer.

 

Click on the blue Update Now button at the link below to update to the latest build of W10 (20H2), and then you should be able to install the graphics driver I posted earlier today.

 

Download Windows 10 (microsoft.com)

 

 

 

 

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

This should be the correct Intel graphics driver for your notebook...

 

This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

26.20.100.7985

 

sp104397.exe (hp.com)

HP Recommended

Hi

 

Thank you so much for the reply and support 

 

I have downloaded and installed the driver witch you suggest but I'm getting error when i install, kindly help on this 

 

Error -the driver is not support on this OC version ( 10.0.15063).

My windows - windows 10 home single language 

HP Recommended

You're very welcome.

 

Here is your problem...you are running a version of W10 (1703) that is not supported for your PC.

 

Your notebook's graphics adapter only supports graphics drivers for W10 version 1709 and newer.

 

If you want the graphics to work, you will need to update your current Windows version to 1709 or newer.

 

Click on the blue Update Now button at the link below to update to the latest build of W10 (20H2), and then you should be able to install the graphics driver I posted earlier today.

 

Download Windows 10 (microsoft.com)

 

 

 

 

HP Recommended

HI Done and dusted

 

windows updated and working Thank you so much, good job 

HP Recommended

Anytime.

 

Glad to have been of assistance.

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