HP Notebook 15s-eq0024AU system freeze

[PoojanKhatri313]

I just got my new notebook a month ago. While watching any video in my laptop, the screen suddenly freezes and a buzzing sound comes from my laptop. This happens atleast twice a week.It does not respond to anything and I need to hard reboot by pressing the power button for a few seconds and then it starts working fine. I tried updating my display adapter drivers but it doesn't help. Please provide a permanent fix for this issue

Product name- HP 15s-eq0024AU

Processor-AMD Ryzen 5 3500U

Graphics Driver-AMD Vega 8 graphics

RAM- 8 GB(2 GB VRAM)

OS- Windows 10 64-bit version 1909 

[iomare]

Hi,

First I would update the BIOS of the system. There is one from 20/04 which is for increased stability.

So you can download and install the BIOS linked below. The notebook might reboot a couple of times and make some sounds (normal), just wait until it reboots into Windows.

See if the problem persists:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15s-eq0000-laptop-pc-series/30794450/m...

You should in any case completely update the PC through Windows and HP support assistant.

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[PoojanKhatri313]

Thank you for your help. I updated my BIOS from the HP drivers and support website and also updated my windows with the latest update ( including optional updates). I have not found the issue since the update and I thank you for your help. I will reach out again if the issue comes.

[PoojanKhatri313]

The system freeze happened again while I was watching a youtube video.