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HP Notebook having screen / monitor hardware problem second time

Notebook 15 bs 661 tx
Microsoft Windows 10 (64-bit)

My notebook is facing monitor problem such that the back panel and the front frame is detached from each other.

This problem is occurring for the second time.

First time i got it done by paying INR 2500/- by a hardware repair person.

But again within 6 months same problem is there.

Due to this I am not able to close my laptop monitor flap for last 10 days.

Kindly suggest if any solutions or same problem with anybody.


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HP Support Agent
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HP Recommended

HP Notebook having screen / monitor hardware problem second time



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues with the display on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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