HP Omen 17 nvidia 2080 not connected

[BravoGolf]

Hello,

All of a sudden my RTX2080 graphic card stopped showing up on my Omen 17.

I noticed it because some games stopped working and the fan stopped as well. It is to going strongly when I am doing graphic works. Now it is only a whisper...

When I go to "system devices", the graphic card is not showing up and when I activate "show hidden devices" there is a "NVIDIA GeForce RTX 2080" but greyed out.

When I click on it I have the message "This hardware device is currently not connected to the computer. (Code 45)".

Apart from the usual updates, I do not remember any actions I did to deserve this : until very recently, the PC worked perfectly. 

Now the NVIDIA control Panel tells me I have no RTX2080 installed on my Laptop.

I tried to do a system restore and I updated the BIOS through the HP site but with no success.

Today I have only the Microsoft basic display driver operational, how can I reinstall the NVIDIA graphic card ?

By the way while checking the system devices, I noticed 2 othe maybe connected issues :

1- An Intel PCIe controller (x16) 1901 - Code 19 error

2-  The High definition audio controller - Code 45 error

Please help

[Betty0610]

@BravoGolf

Welcome to the HP Support Community.

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BravoGolf]

I did answer your post a couple of days ago but apparently my answer was no registered...

In short the Intel PCIe controller (x16) 1901 had a code 19 error and that was the problem because the recognition of the graphic card goes through this controller ! 

My PC was already fully updated so your solution was not helpful.

I desinstalled the faulty PCIe controller and rebooted and everything came back to normal !

[Betty0610]

Let's do a SFC scan: Type cmd in the Start search box. In the result, which appears, right click on cmd and select Run As Administrator.

In the command prompt window which opens, type sfc /scannow and hit Enter.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BravoGolf]

Thanks for the tip. I got a "Windows Resource Protection found damaged files and was able to repair them."  message but I would not know if it did anything related to the problem with the graphic card since it was resolved already !

[Betty0610]

Right 🙂 And you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!