-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Omen HDMI issue

Create an account on the HP Community to personalize your profile and ask a question
10-02-2023 08:25 PM
Hi everyone, I hope you are all doing really well!
I need some help/advice on an issue I recently encountered with my OMEN. I had not used it for a very long time and I thought to start it again and use it for some video streaming via HDMI. However, when I connected the smart tv HDMI to the laptop it showed an image but it was lagging and then a few moments later the image disappeared and the tv showed that there was not device connected to the HDMI.
I thought it was the cable, so I connected another laptop to the tv for a test and it worked just fine. Then I thought that maybe there was some issue between the tv and the OMEN, so I connected the laptop to an external monitor with a different HDMI cable but it did not work either.
I removed all graphic drivers and downloaded the latest versions, also I updated the Windows, BIOS and whatever other updates the HP Support Assistant App was showing. Still can`t get video or audio transmitted to the second screen.
When I connect the HDMI, I hear the Windows sound for a "New Hardware", but that`s about it.
When I open the Graphic Settings I see the second monitor but I don't see the built-in monitor. When I disconnect the HDMI the built-in monitor appears but then I don't see the second monitor. If I click on detect monitor it shows that there is not a second monitor connected. It`s very confusing!
I can attach screenshots if that would help?
Thanks!
10-02-2023 09:21 PM
@SnakyG wrote:.... I thought it was the cable, so I connected another laptop to the tv for a test and it worked just fine.
Well, please TELL your other TV you connect it to a computer. Many TV's have few different HDMI ports and they have options to tell it which one is connected to a computer. Its manual will show you those options.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
10-03-2023 05:09 AM
Thank you for your reply. However, I think you should read the whole post. The TV had video/audio initially but was lagging and then stopped. Also, I mentioned that I tested the laptop with an external monitor not just the TV.
Regards