• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-02-2023 08:25 PM

HP Recommended
Product: OMEN by HP - 15-ce044tx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I hope you are all doing really well! 
I need some help/advice on an issue I recently encountered with my OMEN. I had not used it for a very long time and I thought to start it again and use it for some video streaming via HDMI. However, when I connected the smart tv HDMI to the laptop it showed an image but it was lagging and then a few moments later the image disappeared and the tv showed that there was not device connected to the HDMI.

I thought it was the cable, so I connected another laptop to the tv for a test and it worked just fine. Then I thought that maybe there was some issue between the tv and the OMEN, so I connected the laptop to an external monitor with a different HDMI cable but it did not work either.

I removed all graphic drivers and downloaded the latest versions, also I updated the Windows, BIOS and whatever other updates the HP Support Assistant App was showing. Still can`t get video or audio transmitted to the second screen. 
When I connect the HDMI, I hear the Windows sound for a "New Hardware", but that`s about it.

When I open the Graphic Settings I see the second monitor but I don't see the built-in monitor. When I disconnect the HDMI the built-in monitor appears but then I don't see the second monitor. If I click on detect monitor it shows that there is not a second monitor connected. It`s very confusing! 

 

I can attach screenshots if that would help?

Thanks! 

Category:
2 REPLIES 2

‎10-02-2023 09:21 PM

HP Recommended
@SnakyG wrote:

.... I thought it was the cable, so I connected another laptop to the tv for a test and it worked just fine.

@SnakyG 

 

Well, please TELL your other TV you connect it to a computer. Many TV's have few different HDMI ports and they have options to tell it which one is connected to a computer. Its manual will show you those options.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-03-2023 05:09 AM

HP Recommended

Thank you for your reply. However, I think you should read the whole post. The TV had video/audio initially but was lagging and then stopped. Also, I mentioned that I tested the laptop with an external monitor not just the TV. 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.