• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-07-2023 10:34 AM

HP Recommended
Product: HP Thunderbolt Dock 280W G4 w/Combo Cable

I just purchased this OMEN HP laptop (77F6AV) and have it plugged into my HP Thunderbold Dock 280W G4/Combo Cable. Everything works fine, except the charging aspect.

 

Anyone know why it will not charge the laptop?

 

I have updated all the drivers and spoke to HP support who was unable to fix. My next action is to send back to HP or return. I would prefer not to do either as I like my dual monitor set up and the new computer.

Category:
2 REPLIES 2

‎12-07-2023 11:36 AM

HP Recommended

@itsthedoubleD 

 

77F6AV is an invalid code

 

            https://partsurfer.hp.com/partsurfer?searchtext=77F6AV

 

What is it ? I think missing 1 letter.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-13-2023 01:19 PM

HP Recommended

Model:7Q059UA

 

Sorry, I must have grabbed the wrong number from the box.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.