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HP Recommended
HP Thunderbolt Dock 280W G4 w/Combo Cable

I just purchased this OMEN HP laptop (77F6AV) and have it plugged into my HP Thunderbold Dock 280W G4/Combo Cable. Everything works fine, except the charging aspect.

 

Anyone know why it will not charge the laptop?

 

I have updated all the drivers and spoke to HP support who was unable to fix. My next action is to send back to HP or return. I would prefer not to do either as I like my dual monitor set up and the new computer.

2 REPLIES 2
HP Recommended

@itsthedoubleD 

 

77F6AV is an invalid code

 

            https://partsurfer.hp.com/partsurfer?searchtext=77F6AV

 

What is it ? I think missing 1 letter.

 

Regards.

BH
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HP Recommended

Model:7Q059UA

 

Sorry, I must have grabbed the wrong number from the box.

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