HP PC screen flickers when turned on after shutting down

[Andygara2306]

Good morning everyone

My HP PC has a problem: if it turns off, when I turn it back on the screen flickers for a short period of time and then turns off and I can't see anything anymore, but the PC continues to run (I say this because I hear the fan spinning, the power light remains on and the "mute" and "Caps Lock" button LEDs remain on).

I attach here some screenshots with data on the PC (images are in Italian because i'm Italian):

Thanks a lot

Have a good day

[Nal_NR]

Hi @Andygara2306,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the screen flickering

Try the steps from this document and see if that helps.

 Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Andygara2306]

I tried what is suggested in that document, but nothing changed

[Nal_NR]

Hi @Andygara2306 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!