HP PEN 1MR94AA stopped working

[ailo]

Computer: HP Pavilion x360-14m-dw0023dx

HP Pen: 1MR94AA (pen is NOT bluethooth) 

(They are compatible. ) 

I've had the HP pen for about two months had no problem then it just suddenly stopped working. The screen works perfectly fine with finger touch.

I have already tried replacing the batteries (3 times), I have uninstalled the keyboard, screen touch, and pen drivers and restarted the computer (multiple times..) There are no system updates. 

PLEASE help.

[Nirvana_95]

Hi @ailo 

Welcome to the HP Support Community. I see that your HP Pen: 1MR94AA stopped working with your HP Pavilion X360 Laptop- 14m-Dw0023dx. Do not worry, we are here to help you with it.

May I know if you have made any recent changes to it?

I would suggest you please update all the drivers of your system using the link here or from the HP Support Assistant application. 

Along with that please restore your HP pen to its default settings. Here is a link that will help: https://support.hp.com/in-en/document/c05478395 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @ailo

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @ailo 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!