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HP Pavilion 15- -AMD radeon (TM) R7 M340 -AMD radeon R5 graphics-yellow exclamation in both driver

HP Recommended
HP Pavilion 15-aw009ax
Microsoft Windows 10 (64-bit)

AMD radeon (TM) R7 M340

AMD radeon R5 graphics

device manager has yellow exclamation in both driver. 

I clicked update driver and it stated that It have the updated driver already

4 REPLIES 4
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HP Support Agent
HP Support Agent
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Message 2 of 5
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@melek66

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HI

 

I did all that steps and still the same exclamation marks on both display adapters

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HP Support Agent
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Message 4 of 5
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@melek66

Thank you for posting back.

 

To resolve these issues, please manually remove AMD Driver from device manager and then install the softpaq. The softpaq is already available on HP.com: https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Pavilion-15-Notebook-PC-series/1086216...

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Try to enable legacy mode in BIOS

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