HP Pavilion 15 Gaming Notebook – Camera Not Detected, Heats Up, and Screen Flickering Issue

[Ereenn_Ataru]

Hi HP Support,

I’ve been facing a couple of issues with my HP Pavilion 15 Gaming Notebook running Windows 11, and I’d really appreciate some help.

Issue 1 – Camera Not Detected & Heating

Since October 2024, the camera has not been working. It shows up as “Camera not attached” in Windows. This issue started right after an official motherboard replacement done by HP. Additionally, I’ve noticed that the camera area heats up regularly whenever the laptop is on, even though the camera itself remains unusable.

Issue 2 – Screen Flickering

Just today, a new problem appeared—the screen randomly flickers up and down. It’s not tied to any specific application or action and seems to happen out of nowhere.

Other Details:

• No physical damage has ever occurred to the laptop.
• I’ve already tried:
  
• Updating all available drivers, including the camera and GPU
• Clearing the entire C drive
• Ensuring Windows is fully updated                  
  Despite all this, the issues persist.

Please let me know what steps I can take next, or if this could be hardware-related again. Thank you.

Best,

Ereen

[zoey7886]

@Ereenn_Ataru, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Pavilion 15 Gaming Notebook – Camera Not Detected, Heating Up, and Screen Flickering Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Issue 1 – Camera Not Detected

If the camera is not detected after a motherboard replacement, you can try the following steps to resolve the issue:

Check Device Manager:

• Right-click on the Start button and select Device Manager.
• Look for the Cameras section and see if the camera is listed. If it's listed but with a yellow exclamation mark, it indicates a problem with the driver.

Update Drivers:

• Navigate to HP Support.
• Enter your serial number or product name and click Submit.
• Select Software, Drivers, and Firmware.
• Choose your Operating System (Windows 11) and version, then click Submit.
• Expand All Drivers, find the Camera driver, and download the latest version.
• Install the driver and restart your notebook.

Issue 2 – Heating Up

If your notebook is overheating, follow these steps to avoid hardware damage:

Check Vents and Clean Fans:

• Ensure that the notebook's air vents are not blocked. Use compressed air to clean the fans and vents.

Adjust Power Settings:

• Go to Settings > System > Power & sleep.
• Click Additional power settings under Related settings.
• Select the Balanced power plan and choose Change plan settings.
• Adjust the advanced power settings to lower the maximum processor state to reduce heat generation.

Update BIOS and Drivers:

• Go to HP Support and update the BIOS and relevant drivers.
• This can help manage the hardware efficiently and prevent overheating.

 

[zoey7886]

Issue 3 – Screen Flickering

Screen flickering can be caused by a variety of issues. Follow these steps to resolve it:

Update the Graphics Driver:

• Access Device Manager.
• Expand Display adapters and right-click on your graphics driver (e.g., Intel or NVIDIA).
• Select Update driver > Search automatically for updated driver software.
• You can also download the latest driver from HP Support.

Adjust Refresh Rate:

• Right-click on the desktop and choose Display settings.
• Scroll down to Advanced display settings.
• Set the refresh rate to the highest supported rate, ensuring it matches the native refresh rate of your monitor.

Check for Loose Connections:

• Sometimes flickering is caused by loose connections. Ensure that the screen and motherboard connections are secure.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,