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‎06-06-2025 08:58 AM

HP Recommended

Hi HP Support,

 

I’ve been facing a couple of issues with my HP Pavilion 15 Gaming Notebook running Windows 11, and I’d really appreciate some help.

 

 

Issue 1 – Camera Not Detected & Heating

 

 

Since October 2024, the camera has not been working. It shows up as “Camera not attached” in Windows. This issue started right after an official motherboard replacement done by HP. Additionally, I’ve noticed that the camera area heats up regularly whenever the laptop is on, even though the camera itself remains unusable.

 

 

Issue 2 – Screen Flickering

 

 

Just today, a new problem appeared—the screen randomly flickers up and down. It’s not tied to any specific application or action and seems to happen out of nowhere.

 

 

Other Details:

 

 

  • No physical damage has ever occurred to the laptop.
  • I’ve already tried:
    • Updating all available drivers, including the camera and GPU
    • Clearing the entire C drive
    • Ensuring Windows is fully updated                  
      Despite all this, the issues persist.

 

Please let me know what steps I can take next, or if this could be hardware-related again. Thank you.

 

Best,

Ereen

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