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‎07-12-2024 04:30 AM

HP Recommended
Operating System: Microsoft Windows 11

I own a HP Pavilion 15 gaming laptop and I have been unable to use the type c (display port) on my external monitor. I have tried every solution I have seen online but nothing has been successful. My GPU driver has been updated, CPU driver has been updated , BIOS has been updated, USB Bus driver updated and software is on latest Windows 11. I have established that it is not a hardware issue as charging, data transfer and input is working fine via the type c port. However, when I plug in my dongle to extend/duplicate my screen, my monitor keeps searching for a signal and does not display anything. In contrast, the hdmi output works fine so I can establish that the monitor is not the issue. I have taken my machine to a technician who was able to briefly get the port to display on my monitor, but that was short lived as the screen went black after a few seconds. 

If anyone has any advise on how I can fix this issue, please reach out!

Thanks,

Brendan

Category:
3 REPLIES 3

‎07-12-2024 06:45 PM

HP Recommended

@Brendan_LeRoux 

 

What is your machine ?   Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎07-12-2024 06:56 PM

HP Recommended

 

Hp pavilion 15 gaming dk 2001ni

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‎07-15-2024 02:24 AM

HP Recommended

@banhien

Hp pavilion 15 gaming dk 2001ni

Would you be able to assist with a solution?

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