HP Pavilion 15 laptop screen showing green color.

[_MS_]

Hello,

My laptop screen suddenly started showing green color on white pixels and dark pink on black pixels. As you can see that top 1cm is showing proper colors but rest of the screen is affected.

I read on some sites that this issue happens when the video cable connector is not connected properly. So, can somebody help me here? Is the display faulty, or it's just an issue of connector. Anyway, I'll be taking it to the customer care but I don't want to pay for a problem that doesn't exist.

Here's the screenshot:

[sandytechy20]

@_MS_

Welcome to the HP Forums. I would be happy to help you with your HP Pavilion 15 laptop screen showing green color and you have already done some preliminary troubleshooting.

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

Cheers.