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‎01-03-2020 12:19 PM

HP Recommended
Product: Pavilion 25xi
Operating System: Microsoft Windows 10 (64-bit)

My HP pavilion monitor is having issues with the power connection. I've tried replacing the power cord but the issue seems to be with the hardware itself. There is a tiny light on the back of the monitor that is displaying a weak signal when I plug the power cord into it, and the monitor will not turn on. However, if I apply pressure, the light turns on fully and the monitor will also turn on, if only for a few seconds, until I take the pressure off. 

 

 No Pressure - 

 

No pressureNo pressureNo PressureNo Pressure

 

Pressure 

 

PressurePressure

Pressure. Will turn on but only temporarily.Pressure. Will turn on but only temporarily.

 

 

1 REPLY 1

‎01-06-2020 02:44 PM

HP Recommended

@CMares

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Sandytechy20
I am an HP Employee

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