HP Pavilion Display flickers until reboot

[Rosie301]

Each time I start up my laptop (after it’s been shut down), the screen will flicker and go black as soon as I move my mouse. If I connect an external monitor the display is fine on there but as soon as I move my mouse to my laptop display, it disappears again. I have to restart my laptop and the problem disappears?? Obviously would like to avoid the time spent restarting the laptop each morning. I tried to remove the driver as advised on another thread but the problem remains. It doesn’t matter what external devices I have plugged in, the same thing happens each time. 

[ub6424]

Hello @Rosie301 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Rosie301]

Thanks - screenshots attached.

 

 

 

 

 

 

[ub6424]

Hello @Rosie301 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A

14.0 MB

Aug 12, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[Northernman75]

Hi,

my Pavillion, modell 14-ce3812no, had exactly the same problem for some months, it started this spring/summer.

Not always but most of the time the screen flickered, I had to do a restart, and then it dissappeared. Strange becaues what would be he difference from the first start to the second?!

I didnt know what to do and hadnt find the way here to this forum until now.

Suddenly some weeks ago the laptop died...batterydiod is not lit, no charging going on,  and laptop doesnt show any signs of life anymore. I have tried another cable and adapter but no differens.

Someone told me to push the on/off button for 30 seconds so I did....but nothing happend.

I bought this laptop 23rd of august 2020 so its not old and problems started after a year and a half.

I only use it at home, on my desk, accountingprograms and some web, nothing special.

Someone got an idea of what to do if the laptop is completey dead?!

Battery is intergrated so no chance of changing that, unless spending to much money I guess.

I dont even know if its the battery.

Best regards

Joakim from Sweden