HP Pavilion Gaming 15 after 10 min of work screen turn black, but laptop keep work.

[Vilaskis]

I buy new laptop today and its working VERY slowly first 10 minuts.

HDD respond time about 60 ms...

After 10-20 min my screen just turn black, but laptop keep work since I hear clicking of mouse and I can join to my laptop via remote control software.

There link to video of problem https://www.dropbox.com/s/zhqknytb9rk7ims/VID_20190624_161229.mp4?dl=0

Configuration:

GTX1050Ti

I5-8300H

8 GB RAM

1 TB HDD

Help me please!

I tired update BIOS, update drivers but its dint help.

Two drivers from HP Asststan bugged and wont update:

Intel Rapid Storage Technology driver - Failed install.

Also sometime its comeback from black screen, but colors look WEIRD. Very rare but sometime.weird colors

NVIDIA Hing-Definition (HD) Graphic Driver - laptop just totally stuck and crashed...

[Echo_Lake]

@Vilaskis
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.
   And also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Vilaskis]

Hello dear @Echo_Lake !

I tried BIOS default and drivers, only hard reset left to-do.

If I do hard-reset,  my all files will be deleted from PC? Or only windows and drivers? It easy to reinstall again drivers?

Also when my screen going black, if I close laptop and open - screen working again and never go black until I restart laptop.

[Echo_Lake]

@Vilaskis
A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

• Have you checked the screen functionality on an external monitor?

Keep me posted for further assistance.

[Vilaskis]

After tomorrow I will come to Belarus form Lithuania and will join second FullHD Monitor for test.

Thank you for info about Hard reset.

See you two days later.

[asmita6658]

Sure @Vilaskis

Keep us posted. 

[Vilaskis]

There a test report.

I join second monitor.

And as you see when my Pavilion Gaming 15(Left laptop) get randomly black screen, my second screen (Duplicate mode) working fine.

And for make it working again - I need to close laptop and open 

To make the screen work again, I need to close the lid and then open it.After this procedure, the screen will no longer go out until the laptop is restarted.

Do you have theory about that problem?

[Echo_Lake]

@Vilaskis

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Vilaskis]

How I can contact with support with Remote Engineers? I have only forums and service center that so far away from me....

[Echo_Lake]

@Vilaskis
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)
Thank you for visiting the HP Support Community.