HP Pavilion Laptop 15-cs1000 tx - New Laptop - display vibrates horizontally random times

[Sachin-Erande]

Hello, I bought new laptop on 29th Dec 2018.(1 day before)

Model - HP Pavilion Laptop 15-cs1000 tx 

On the same day itself, display started virbrating horizontally when I was working on it.

I am frustrated with HP that you are selling such faulty products. when I called the shopkeeper in Pune, he asks me to come at his shop and engineer will look into it. If he was known to problem then why he didn't get that done on date of purchase. It was my hard earned money of 60K INR and have to see such issue. very bad and not expected from big brand.

Further details of the issue:

1. Attached photo of the display vibration starts. notice that along with vibration there is some horizontal bar appears at left that is actually remaining portion from right of the screen. (seems width of display increases automatically.)

display vibrating horizontally and moves to right

2. when I did disable and enable Intel UHD Graphics card from device manager. this vibration stopped immediately.

 

3. Latest Intel Graphics drivers as mentioned on HP site are already installed.

4. Done HP hardware dignostics tests and all results were OK.

Observations:

1. disable/enable Intel UHD graphics card worked almost all times when this problem occured. only once it didn't and I have to restart my computer for that time and it was again to normal.

2. kept my laptop on bios ON for >2 hours but it didn't happen there.

Can someone please help me in solving this problem. I used my dell laoptop for 10 years but there wasn't really any issues reported. this is very frustrating when I buy something for new year and this issue occured. bad HP.

Thank you !

Kind Regards

Sachin Erande

[Personal Information Removed]

[bxapaty]

simply open the laptop, remove display cable and insert again properly. there no issue with other than this. if it's not solved exchange the device its purly manufacturing error,