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HP Recommended
HP Pavilion Laptop PC 15-eg0000 (9WF74AV)

Hi,

 

Appreciate there are lots of questions on this, but I'm finding it tricky to nail down the exact answer for my latop...

 

I want to extend my laptop display to two additional monitors. I was hoping I could do this with one displaying through the HDMI port and another through the USB-C port. I've bought an Anker USB-C to HDMI adaptor however nothing happens when I plug it in. Do I need another type of adaptor or is this just a non-starter? I was really hoping that buying a laptop with a USB-C would mean I could extend the display to two external monitors!!

On HP product specification is like this: 

External ports
1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 2.0; 1 AC smart pin; 1 headphone/microphone combo

https://support.hp.com/bg-en/document/c07713322

I will apreciate any answer about this topic.

 

Product number: 4Q6D2EA#AKE

[Personal Information Removed]

3 REPLIES 3
HP Recommended

Hi:

 

According to chapter 1, page 3 of the service manual, the USB-C port does support display functions.

 

c06913637.pdf (hp.com)

 

USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to
4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 3840 × 2160 @ 60 Hz with HDCP 2.2 through
adapter)

 

Unfortunately, I wouldn't be able to let you know any more than that.

 

 

 

 

HP Recommended

Thank you so much for fast reply, so maybe i need another adapter, can you recommend me a model or something please, it is clear that one that i bought is not what i need.

HP Recommended

You're very welcome.

 

Unfortunately, I don't have any experience with USB-C devices and video.

 

I recommend that you start a new discussion on what type of adapter cable you need.

 

It may also be remotely possible that the service manual is incorrect.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.