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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion Plus 14 inch Laptop PC 14-eh0000 (56D76AV)

It has been 1 Month since I bought my Laptop. I recently switched from MacBook 2015 to a premium HP device and I am loving the transition. I am facing a little screen bleed at the right bottom of the display. I want to ask whether is this a hardware defect(HP has refused to replace it under warranty) or if it'sbleed.jpg normal for a new IPS display to bleed. What can be done if the bleed size increases over time?

3 REPLIES 3
HP Recommended

Hi @Pavilion_Plus,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Nal_NR-
HP Community Moderator



HP Recommended

 

Hello,

I have talked to HP support, but they were not helpful at all and straightforwardly blamed the faulty display as my fault and suggested getting the display replaced out of warranty.

HP Recommended

Hi @Pavilion_Plus,


Welcome to HP Support Community. 
 

As this is a hardware issue with the unit, I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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