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- HP Community
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- Notebook Video, Display and Touch
- HP Pavilion dv6 Video Drivers

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07-24-2019 09:01 AM
I have a Pavilion dv6, which I’m trying to install the Epic games launcher on. Whenever I try to launch, it says I have an unsupported graphics card. The computer has 2, the intel integrated graphics, and AMD Mobility Radeon HD 5000 Series. I can’t seem to get the right drivers for the AMD chip, even from the HP driver website. And the driver recovery disk is so badly labeled I don’t want to touch it. Any help?
07-24-2019 10:56 AM - edited 07-24-2019 10:57 AM
But with win7 end of support around the corner, how am I supposed to play my games?
cant you guys help me and a lot of other people out and just edit the code to make it for win10?
07-24-2019 04:07 PM
Don't you think if it was that easy someone would have done that by now?
Intel and AMD are responsible for developing the drivers and they are not supporting those adapters for any other operating system beyond W7.
I don't work for or represent HP and I don't write drivers, so there is no way I could help you with something like that.
It would take a lot of work to develop drivers with no guarantee of success.
You can continue to run W7 for years. It just won't have security support.
Anyway this subject has been beaten to death for years and nothing will ever be done to remedy the situation.
07-24-2019 04:19 PM
On AMDs website, they have drivers for the chip itself, and after installing there’s a context menu item for switchable graphics. You think it works? Still can’t open Fortnite, but maybe something else works?
07-24-2019 05:57 PM
That's the problem...
Because of the specialized switchable graphics, the standalone AMD W10 driver won't work.
That is for desktop PC or notebooks that just have the AMD HD 5xxx graphics.
The driver developed by Intel and AMD collaboration was specially designed to work exclusively with the Intel/AMD switchable graphics.
They only made one driver, and never updated it...even for W7.
Most notebooks with the AMD/Intel switchable graphics don't work on W10 because Intel and AMD are not interested in developing drivers for obsolete hardware.
I guess it must be a very complicated process.
It stinks, but it is what it is.