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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Hp pavilion g6 2236tx
Microsoft Windows 10 (64-bit)

Dear Sir/Ms ,

My pc can't play games or High graphic related activity.error prompt.

Please tell me what to do.

 

Thank you

  •  

20191127_122645.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@nuwancpu This device is not designed for gaming or high performance graphics, that said, the error seems to be related to Direct X is a technology that helps create the special visual and audio effects that come with games. It can help your computer get more performance out of demanding multimedia programs such as games and movies, 

That said, I suggest we reinstall the direct X using the below steps to resolve this issue with the error message:

  1. Go here, click on Download and follow the onscreen instructions to download the DirectX End-User Runtime Web Installer
  2. Once the DirectX End-User Runtime Web Installer has been downloaded, navigate to where you saved it and run it.
  3. Follow the onscreen instructions, and the downloaded installer will unpack all of the DirectX End-User Runtime Web Installer‘s files and place them in a directory of your choosing.
  4. Navigate to the folder you had the downloaded installer unpack the DirectX End-User Runtime Web Installer‘s files to, locate a file named DXSETP.exe and double-click on it to run it.
  5. Follow the onscreen instructions and prompts to get through the wizard, at the end of which the DirectX on your computer will be successfully repaired/reinstalled.

Once the repair installation is done and dusted, you are free to delete the folder full of the DirectX End-User Runtime Web Installer’s files created by the installer you downloaded off Microsoft’s website.

 

P.S: Welcome to HP Community :winking_face:

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

2 REPLIES 2
HP Recommended

Attched screen shot

20191127_122645.jpg

 

HP Recommended

@nuwancpu This device is not designed for gaming or high performance graphics, that said, the error seems to be related to Direct X is a technology that helps create the special visual and audio effects that come with games. It can help your computer get more performance out of demanding multimedia programs such as games and movies, 

That said, I suggest we reinstall the direct X using the below steps to resolve this issue with the error message:

  1. Go here, click on Download and follow the onscreen instructions to download the DirectX End-User Runtime Web Installer
  2. Once the DirectX End-User Runtime Web Installer has been downloaded, navigate to where you saved it and run it.
  3. Follow the onscreen instructions, and the downloaded installer will unpack all of the DirectX End-User Runtime Web Installer‘s files and place them in a directory of your choosing.
  4. Navigate to the folder you had the downloaded installer unpack the DirectX End-User Runtime Web Installer‘s files to, locate a file named DXSETP.exe and double-click on it to run it.
  5. Follow the onscreen instructions and prompts to get through the wizard, at the end of which the DirectX on your computer will be successfully repaired/reinstalled.

Once the repair installation is done and dusted, you are free to delete the folder full of the DirectX End-User Runtime Web Installer’s files created by the installer you downloaded off Microsoft’s website.

 

P.S: Welcome to HP Community :winking_face:

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.