HP Pavilion gaming laptop black screen but external monitor works?????

[ruditooty]

Recently purchased this nice gaming laptop for my son. Suddenly the screen has gone black but the laptop still powers on and the keyboard lights up. I hooked up an external monitor and that works fine. Is my screen corrupted or broken? After 5 months and this is the quality I can expect from HP? Please help......

[praveen196]

@ruditooty Welcome to HP Community!

I understand that you are getting black screen.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/us-en/product/hp-pavilion-gaming-15-dk0000-laptop-pc/26122224/model/30206212/...

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ruditooty]

My laptop has an internal battery  I just sent it in to HP for repair... Thank you