HP Pavilion touchscreen section not responding

[EmmaRob]

Hi,

A section of my HP Pavilion x360 Convertible touchscreen is not responding to touch, as you can see in the joined pictures. When I go through this section of the screen with a finger or stylus, the line doesn't follow the path I'm drawing anymore, because the touchscreen doesn't work there.

I already tried reinstalling the touchscreen and calibrating it, but it didn't work.

What should I do?

Thank you and have a good day 🙂

[Echo_Lake]

@EmmaRob
Thank you for posting on HP Support Community.

Did this happen after a recent window or software update?

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[EmmaRob]

Thank you for the answer!

I just did all the updates, but unfortunately it didn't solve the problem. Is there something else I should try or this means there is a problem with one of the hardware components?

[Echo_Lake]

@EmmaRob
Let's perform a Microsoft system store:

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Click here to perform System Restore (Windows 10, 😎

Keep me posted for further assistance.