HP Pavilion tx2500z CTO Entertainment Notebook PC

[sola]

Hello good people, I upgraded from Vista to Windows 8.1 and started having issues with video failure sad face VIDEO_TDR_FAILURE. I was advised to upgrade the RAM but not sure how much RAM or max RAM to add. Can anybody help me? Thanks in advance. 

[Zincas · Accepted solution]

Hallo Sola,

I found this info in your Maintenance and Service Guide: http://h10032.www1.hp.com/ctg/Manual/c03182899

page: 9 in the online PDF.

Looks like max RAM on 4GB

Memory

● Two SODIMM slots

● Customer accessible/upgradable

● Dual-channel support

● DDRII PC2-5300 (667 and 800 MHz)

4096-MB total system memory (2048 MB × 2, dual-channel)

2048-MB total system memory (2048 MB × 1, 1024 MB × 2, dual-channel)

But that error is not from your RAM but from you graphic card driver more likely.

Driver for your graphic card from AMD website to windows 8 x64: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064

Driver for your graphic card from AMD website to windows 8 x86/32: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2032

[sola]

Thank you much, Zincas. I will go to the site you indicated to download the driver. I appreciate your help.

[sola]

I got the drivers downloaded/upgraded and it went well. The laptop seems stable - seems because I want to give it more time to be very sure it is stable. As for the RAM upgrade, I'm considering to do it. Thanks again for your help.

[sola]

Hello Zincas,

Sorry, the solution didn't work. I downloaded the driver from the link you provided and the laptop seemed stable until I restarted. So, it's still giving me the sad face blue screen of death (whatever it's called) with the message "Video_TDR_Failure. In short, the problem isn't solved. Please, let me know if you have any other suggestions. Thank you.