HP Pavilion x360 - 14-dh1000nv keyboard, touchpad and auto rotation not working

[Dimdim1]

Hello all,

After the last update, the laptop works only in tablet mode. It does not recognize the auto switch from tablet to pc mode, the TouchPad does not respond and Tha keyboard as well.

Moreover, when in tablet mode, the auto rotation of the screen is also nor working.

I tried to install hp drivers from the support page (sensor, graphics, etc) but nothing works. I proced to windows recovery, the situation remains the same.

Bios update have been done. 

Just to mention, when in bios, keyboard and TouchPad are working. The problem starts when I have to put the pin to login to windows account.

Any idea?

Thanks

[Riddle_Decipher]

@Dimdim1 please try these steps:

Go to control panel

2. Go to Display

3. Go to Adjust Resolution

4. Be sure "Allow the screen to auto-rotate" is CHECKED.

If this does not work then try this link: https://hp.care/2ihSeEb

Also, uninstall the keyboard in device manager and restart the computer.

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode.

Now check if it gets fixed. If it does not continue Steps from solution 2.

Solution 2:

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Now check if it gets fixed. If it does not continue Steps from solution 3.

Solution3

• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver from https://hp.care/2syreDe and follow the on-screen instructions.
• Please run the Intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running HP support assistant.
• This should do the trick for you if there is no hardware issue with the computer.
• Also, uninstall and reinstall the display drivers:
• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Then check if the issue gets resolved.
• Update the touchscreen firmware if it is available.

Now check if it gets fixed. If it does not continue Steps from solution 4.

Solution 4: 

Go to Device Manager > System devices > Intel Integrated Sensor Solution and ensure that the driver is enabled.

Now check if it gets fixed. If it does not continue Steps from solution 5.

Solution 5: 

Please, backup your important data and perform a Microsoft Push Button reset of Windows 10. from this link: https://hp.care/2toQrBj  If you follow the correct on-screen instructions, then there should be no data loss.

Now check if it gets fixed. If it does not continue Steps from solution 6.

 Solution 6

Backup your important data and perform a system recovery to factory settings on your computer by following instructions from this link: https://hp.care/2I7YDxk

This should do the trick for you.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Dimdim1]

Hi Riddle,

thanks for your quick reply.

Please find below my comments on the proposed solutions:

Solution 1 :  This option does not exist any more in Win10

Solution 2 : Failed

Solution 2 : Failed

Solution 3 : Failed

Solution 4 : Failed

Solution 5 : Failed

Solution 6 : The link does not work.

Any other options?

Thanks.

[Riddle_Decipher]

@Dimdim1 I've update the last link, in fact here's the link for you: click here for details,

Let me know how that goes, good luck!

[Dimdim1 · Accepted solution]

Hi Riddle,

before i proceed to reset the laptop, i tried the following:

1. Esc when booting

2. Troubleshooting

3. Advanced options

4. Boot options

5. Restart

6. Option 7 (deactivation of drivers signature)

The above options were in Greek language, so forgive my translations in English!

The laptop opened with keyboard and mouse control and i proceed to windows update.

After that, all work fine!

I guess that you are more experiened to explain that behavior and help other users.

Thanks for your support!

[Riddle_Decipher]

@Dimdim1 hat's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.