HP Pavilion x360 14m-dh1003dx touchpad defective

[Joachim435535]

Touchpad on my HP x360 is permanently stuck in the "clicked" state.  The cursor appears and cursor can be moved with the track pad, but as I move it the screen displays a shaded box as if I am trying to drag the cursor to highlight multiple desktop icons.  Win 10 and Synaptics drivers are current. I have done the following multiple times, not necessarily all always in the same order:

*Checked for new drivers

* Performed a hard reboot

* Uninstalled the touchpad from my system and reinstalled. No change. Trackpad remains stuck in the clicked state even after rebooting after uninstalling/reinstalling the device driver.

* Run the diagnostic tool, multiple times.  Each time results are the same: cursor movement tests OK. Click and drag test fails every time.

* Tried bootup in safe mode; nothing about that helps

* Tried click/hold upper left corner of trackpad to turn it off/on.  It cannot be turned off that way.

Other than this the HP 360x works as well as ever. I can use it at home if I install a mouse, but I prefer using a trackpad.  If there is some obvious software fix, let me know.  Otherwise, please provide the Product ID for the trackpad so I can buy a replacement.  Thanks. 

[Fabio_L32]

Hello Joachim435535. 

How are you ?

All the procedures he carried out were sufficient for him to be able to verify the actual fault with the touchpad.

Below is the part where you can slide your hand as well as the buttons:

L51114-001
TOUCH CONTROL BD

L51117-001
TOUCHPAD MODULE LMG

Here at partsurfer you have all the configuration of this model:
https://partsurfer.hp.com/?searchtext=7UT48UA

Waiting