• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎01-22-2023 01:04 PM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0177ng

Hi everyone,

 

My HP Pavilion x360 Laptop - 14-dw0177ng doesn't connect video with a Samsung Display S34A650UXU via USB-C. As to my knowledge both devices support alternate mode DisplayPort 1.2 via USB-C this should work.

 

The Pavilion 14-dw0177ng works perfect via USB-C with an HP USB-C dock G5 (including video). My company device HP Elitebook x360 830 G6 on the flipside works like a charm when connected to the same display S34A650UXU via USB-C.

 

So basically both devices - the Pavilion and the  S34A650UXU - seem to work, just not with each other. I've updated all drivers to the latest version which brings no change. Any ideas how I could fix that issue?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.