HP Pavilion x360 blank screen

[Satish-Unawane]

Hi,

The laptop screen goes black after starting, and works fine after I close the lid and open again. It happens 4-5 times after using 2-3 minutes and later the screen works fine.

See the same issue after the laptop is restarted and woke up from sleep. 

The screen is not touched or moved while the screen goes blank, it happens suddenly. If you are playing a video, the video and sound and everything keeps on going on.

I tried all the provided solutions for black screen including reinstalling windows. refreshing Bios, going back and forth on display driver.

Could this be a GPU issue or display issue?

[Riddle_Decipher]

@Satish-Unawane Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen (close the lid, open it, etc...) to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.