HP Pavillion Laptop Screen Refresh

[Bosco2282]

I just bought a HP Pavillion Plus Laptop (14-eh0012TU) and my screen will refresh and go black every minute or so. How can I stop it from doing that? I have updated windows and changed my refresh settings, and it is still doing it constantly. So every minute or so the screen goes black and there's a little hourglass on the screen. 

Any help would be appreciated. 

[BeemerBiker]

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@Bosco2282 wrote:

I just bought a HP Pavillion Plus Laptop (14-eh0012TU) and my screen will refresh and go black every minute or so. How can I stop it from doing that? I have updated windows and changed my refresh settings, and it is still doing it constantly. So every minute or so the screen goes black and there's a little hourglass on the screen. 

Any help would be appreciated. 

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This seems to be a hardware problem.  

Tap the ESC key after powering on to run diagnostics.  If the problem occurs during the screen test then check your warranty and have it repaired
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

If it passes the screen test and all other tests then try updating the drivers.  

I assume you have the NVidia graphics chip

https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149421.exe

If you have only the Intel graphics then this driver

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147156.exe

If none of the drivers fix the problem then bring up the windows event viewer and look under "system" and also "applications" for errors.