HP Pavillion

[jj2911]

I have had my laptop since Jan 2019 - just a few months.

I just started getting weird renditions of colors and fonts...see the screenshot. It should look like this page - see link.
https://store.hp.com/us/en/cat/laptops

Does anyone know what is wrong and how to fix this?

Thanks!

[Jeet_singh]

@jj2911,

Thank you for posting your query on HP Community,

Does the issue persist on the BIOS page?

Have you tried checking with an external monitor does the issue persist?

If the issue persists on the BIOS page it is a hardware issue with the display.

If the issue does not persist on the BIOS page try updating the graphics, touchpad drivers and BIOS on the PC to the latest version.

Uninstall the graphics driver from device manager and install the latest version of BIOS, chipset and graphics drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to further troubleshoot display issues with the PC. Click Here

Let me know how it goes!

I hope you have a great day! 🙂

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