HP Pavilon Laptop model and Hello Window facial Problem

[boysss88]

Hi HP supports! My causin bought me a laptop but I am not sure its model now as the name on the window system(HP Pavilion 14 ce-2xxx) and the cover(HP Pavilion 14 ce 2044tx) is different. 

I can not use Hello Window Facial and I do not know whether I need to download more Drivers. What should I do now because There is a IR camera and finger print touch on my laptop. It's confusing. 

Thanks!

[Jerry_57 · Accepted solution]

Hi @boysss88,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Pavilion laptop. It’s important to verify the correct model to ensure you're accessing the appropriate support information and drivers. Here's how:
 

Verify the Model Number:
 

• Physical Check: Look for a sticker or label on the bottom of your laptop. This usually contains the exact model number.
   
• System Information: On your Windows laptop, you can confirm the model by pressing Ctrl + Alt + S, which usually brings up a system dialog with detailed product information.

Windows Hello Facial Recognition:
 

• IR Camera Support: Ensure that your laptop indeed has an IR camera, as it's a prerequisite for facial recognition features via Windows Hello
  .
• Driver Updates: If Windows Hello Facial Recognition is not working, you might need to update your drivers. Visit the HP Customer Support - Software and Driver Downloads page, enter your model number, and download and install the latest drivers for your laptop, particularly focusing on the camera and possibly the chipset drivers.

Setting Up Windows Hello:
 

• Once drivers are updated, set up Windows Hello facial recognition:
  
  
  • Go to Settings > Accounts > Sign-in options.
     
  • Under Windows Hello, click Set up under Face Recognition.
     
  • Follow on-screen instructions to enrol your facial ID and set up a personal identification number (PIN).
     

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support