01-21-2020 10:28 PM
I recently bought an HP Pen and am having problems using it in multiple programs such as Windows Ink Workspace, MS Paint, and OneNote. I originally got it to take notes with, but the lines come out jittery and often marks will appear where I didn't drag the pen. Even holding the pen against the screen without moving it, I can see the cursor moving around in a spastic, random fashion. Sometimes, long straight lines will be smoother if I draw them quickly, but this isn't always the case. These problems are the same across all three programs.
01-24-2020 11:17 AM
@MBR_6439 Welcome to HP Community!
I understand that the pen is not working properly.
I would suggest you update the Bios and Chipset drivers on your PC from our HP Support website, using this link.
I would recommend you install the latest HP Pen control: http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80343.exe
Also, download and install the HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use the HP support assistant.
If the issue persists, uninstall the keyboard drivers from the device manager and restart the computer.
- Please right-click on start>select device manager>Expand Keyboards>Right-click on the listed drivers and uninstall them. Then restart the computer and check again if the issue is fixed.
- If it continues, please replace the stylus battery and check again if it gets resolved.
- If it persists, please try to perform the prescribed troubleshooting steps from this link: HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.