HP Pen product # M23867-001 not connecting to my HP Envy X360 15 convertible

[gurpreet506]

My pen doesnt connect to my Notebook. I charged it for one day and its amber light doesnt turn white. If I try to connect through BT its not being recognized. 

I tried pressing both the buttons and its still not being recognized by laptop 

PS: I am trying to connect for the first time, its never been connected with this laptop earlier.

[VikramTheGreat]

Hi @gurpreet506,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you are experiencing issues connecting your HP pen to your HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV), there are a few steps you can follow to resolve the problem:

Troubleshooting Steps:

1. Ensure Pen Charge: Make sure that your pen is fully charged. Since the amber light doesn't turn white, it might indicate that it needs more charging, or there might be an issue with the charging process.
    
2. Proper Charging Setup: Verify if the pen is correctly placed in the magnetic pen attachment and charger area. This must be properly aligned for the charging to occur.
    
3. Bluetooth Pairing:
   • Ensure that your laptop Bluetooth is turned on.
   • Navigate to Bluetooth settings and select "Add Bluetooth or Other Device."
   • Try to pair the pen again by pressing the Bluetooth button for pairing mode.
      
4. Driver Updates: Make sure your laptop's drivers and BIOS are up to date. You can download the latest versions from the HP Envy x360 Convert 15-es2508dx (8L3A9UA) Software and Driver Downloads | HP® Support.
    
5. Pen Troubleshoot: If possible, try the pen on another compatible HP device to check if the issue is with the pen itself.
    
6. Check System Configuration: Make sure any necessary configuration settings are enabled on the laptop for Bluetooth connection.
    

If these steps do not resolve the issue, you may want to contact HP support for further assistance, as there could be a hardware problem with the pen or the laptop's Bluetooth capabilities.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[gurpreet506]

I put that pen on charge for more than 24 hours, its still showing amber light.

There is no button for BT on this pen. I tried adding it manually but the pen is not being identified

[VikramTheGreat]

Hi @gurpreet506,

Thank you for letting me know that you are having an issue with the device. Please let me know was the pen was shipped with the X360 device or if it was bought separately.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support