cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
ble123
New member
2 1 0 0
Message 1 of 3
531
Flag Post

HP Pen with Pavillion laptop - how to connect?

HP Recommended
HP Pavilion Laptop PC 15-eh0000 (9WD45AV)
Microsoft Windows 11

Hi there

 

I have a brand new HP Pen 1MR94AA#UUF and a brand new HP Pavilion Laptop PC 15-eh0000 (9WD45AV).

 

The Pavillion Laptop has touchscreen which is working well using my fingers. 

 

I bought the HP Pen because many websites say it works with Pavillion. However, I can't get it to connect, and it's driving me crazy trying to find any information online. I downloaded the HP Pen Control and it just says sorry, HP Pen Control is not compatible with this computer. 

Can someone tell me (because the info doesn't appear to be online anywhere) - 

 

1) is this HP Pen compatible with my pavillion computer? 

2) if so, how do I get it to work? 

 

Thanks

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
35,458 20,448 3,281 11,917
Message 2 of 3
Flag Post
HP Recommended

@ble123 

 

This model might not support an active stylus.

I cannot find any information that says the series model supports the HP Pen or other stylus.

 

If true, this means the HP Pen would not work with your computer.

 

If the computer does not support an active pen, consider a Passive Stylus / Pen.

It is not the same thing, of course - but the passive pen will work with most touch screens.

 

Reference

Passive Stylus – Information

What Is a Capacitive Stylus and How Do They Work?

 

Want us to check again?

 

Please provide us with your Product Number or exact model name.

 

How to find

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

 

You can also look for your product on this page and tell us the exact model name of your computer:

https://support.hp.com/us-en/product/hp-pavilion-laptop-pc-15-eh0000/35719385/product-info

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

CategoriesAlerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Laptop PC 15-eh0000 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No
ble123
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks so much! 

 

Here are the specs, pasted from the computer's settings. Can you tell me whether a pen will work, and which one would work? Huge thanks

 

Device name LAPTOP-96T1QJIN
Processor AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
Installed RAM 8.00 GB (7.36 GB usable)
Device ID F6BB2040-7614-4730-9928-946A778E1542
Product ID 00342-20714-57002-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation