HP Pro Tablet 610 Touch Screen Stops Working Very Frequently (Mostly When I Plug it in for Charging)

[Tushar25]

My tablet's touch screen has been misbehaving a lot now. Often, I wake it up to get some work done and notice that the touch screen has stopped working again. This doesn't happen very frequently. What does happen very frequently and reliably though is that the touch screen stops working whenever i plug the device in for charging. It happens almost every single time I plug it in and has become very annoying now.

I noticed that this happens because of an error (Code 43) in the I2C HID Device (also, HID-compliant touch screen goes missing when this happens).

Restarting the tablet has often fixed the problem and that's what I had been doing before I figured out better ways to fix it.

As of now, whenever the touch screen stops working, I open the Human Interface Devices section in the Device Manager and right click on "I2C HID Device" to uninstall it.

Then I go into the Action menu and click "Scan for hardware changes" and that reinstalls I2C HID Device and the touch screen becomes responsive again.

But then today, I noticed that this fix doesn't work no matter what as long as the tablet is plugged in for charging. It only works when it's runnning on battery. Also, it's almost only when I plug the device in for charging that the whole touch screen issue happens. 

Also, very frequently, when i plug the device OUT, the touch screen stops responding again when I go to wake the device up, after a couple of minutes from when I had plugged it out.

Every time I have to work with the device plugged in and charging, I have to plug it in, notice that the screen is unresponsive yet again, plug it out, connect a mouse, and go through the entire fix before immeditely plugging it back in again (it doesn't stop working that often when I plug it in after performing the entire fix mentioned above, when it does, I go throught the fix and try plugging it in again). Also, for a tiny amount of time after going through this fix, plugging the device in and out and in and out very very very rarely messes up the touch screen again.

Can someone PLEASE tell me why this is happening to my device and how I can fix it permanently, because I don't have a mouse at hand all the time and even when I do, it is very annoying to have to go through the entire fix every single time I plug the device in for charging. I would greatly appreciate any help I can get

SOMEONE PLEASE HELP ME!!!!! 

[JackDsouza]

I had similar issue exactly like yours , this I believe is because of the BIOS update in Jan 2018. Try downgrading the bios to previous versions. Restart the PC and hit Power + Windows Key + B.....you will need a keyboard here.

[Tushar25]

Thankyou so much for your reply!!! I had almost lost hope at this point.

I tried what you suggested, but unfortunately, that key combination isn't doing anything...is there any other way I can do this?

[gdhar]

Updated drivers are not working. Install old drivers as per youtube video:

http://www.supportvideos.ext.hp.com/detail/video/3814145269001/installing-an-older-touchscreen-drive...