HP ProBook 455 G7 (Ryzen 7 4700U) - AMD Driver Issues/Problem

[Br3kaTheRules]

Hi everyone,

I've been buying HP ProBooks 455 G7 since summer of 2021 and starting 2 months ago, almost all those laptops started to have problems related to the AMD driver/software.

First - I saw that if I connect an external Web camera to a USB port, the video driver gets a timeout and the screen goes black or the laptop its restarting itself.

2nd - When a user is sharing his screen via Microsoft Teams, the screen is going black for 5-10 seconds, then the AMD Bug Report Tools pop-up appears, with this message:

"AMD Software detected that a driver timeout has occurred on your system. An issue has been created that can be sent to AMD to help us improve our software. Would you like to report this issue?" - I have already reported to AMD too, but not fixes so far.

3rd - We also own docking stations from HP, USB-C dockings G2 with 120[W] power adaptors; From time to time, the users reported that the laptop is restarting itself, and sometimes after it restarts, it goes to NO BOOTABLE DEVICE. (I was checking the SSD life, is 100%, no bad sectors or so...so I can assume its again related to a communication problem between the USB-C port from the laptop to docking which is also connected to peripherals and 1 or 2 external monitors).

So far, I've tried to do a lot of things:

0. Reinstalling the AMD driver, using DDU to 100% uninstall it and clear cache and temp files, and installing the latest version of Radeon Adrenaline (not working);

1. Reinstalling the windows (Windows 10 22H2 vers.);

2. AMD Driver up to date all the time;

3. Using HP Support Assistant to install all the drivers for that laptop;

4. Going into Event Viewer, but all I get are cod 41 errors with a general message like - 

"The system has rebooted without cleanly shutting down first"

Please, if anyone has any idea so far what its going on, post to this form.

P.S: Is not about one laptop, we have more than 30 laptops with this spec rig: 32GB RAM @ 3200MHz, AMD Ryzen 7 4700u, SSD 512GB...etc; What I saw was that some of them are not experiencing this issue, but the rest of them yes, and its annoying because they do programming as a daily use and is not nice when you don't save the code and your laptops restarts instantly without explanations.