HP Probook 440 G6 Graphics Issue

[sleffew]

The ProBook 440 G6 comes with either an Intel GPU or Nvidia GPU.  The driver version you listed is for the Nvidia variant and the problem I had was with the Intel UHD 620.  Are you sure you even have the Nvidia variant?  Perhaps you just have the wrong driver installed?

[averlinden]

Hello,

The ProBook my customer called about was Intel.

The version I recommended for intel was 25.20.100.6519 from our HP website.

The Nvidia driver version should be 25.21.14.2525 Rev.W. This is not the same driver as the intel.

Thanks,

Austin Verlinden 

[SMinnis]

Hey, i have the same exact issue. I can't click on roll back driver though. Do you know how to solve this? 

[averlinden]

Hello,

if you are unable to rollback, then there is not a previous driver available locally to roll back too. You can always delete the driver installed currently and then install the recommended version from the HP website for your model notebook.

[SMinnis]

Thanks for the quick reply. I have disabled the Intel UHD Graphics 620 Properties driver. After this everything works fine again! Do I still need to install a new driver? 

[averlinden]

Hello,

Yes I would still recommended updating to the recommended driver version for your notebook. If you are using ProBook 440 G6 then the recommended driver is the following intel Graphics and control panel driver  25.20.100.6519.

The website will say 100.6519 Rev.W as the version, but once you install it will show 25.20.100.6519

https://support.hp.com/us-en/drivers/selfservice/hp-probook-440-g6-notebook-pc/23200928

Thanks,

Austin V