10-21-2019 07:53 AM
The ProBook 440 G6 comes with either an Intel GPU or Nvidia GPU. The driver version you listed is for the Nvidia variant and the problem I had was with the Intel UHD 620. Are you sure you even have the Nvidia variant? Perhaps you just have the wrong driver installed?
10-21-2019 01:55 PM
The ProBook my customer called about was Intel.
The version I recommended for intel was 18.104.22.16819 from our HP website.
The Nvidia driver version should be 22.214.171.1245 Rev.W. This is not the same driver as the intel.
10-25-2019 04:52 PM
if you are unable to rollback, then there is not a previous driver available locally to roll back too. You can always delete the driver installed currently and then install the recommended version from the HP website for your model notebook.
10-25-2019 05:16 PM - edited 10-25-2019 05:22 PM
Yes I would still recommended updating to the recommended driver version for your notebook. If you are using ProBook 440 G6 then the recommended driver is the following intel Graphics and control panel driver 126.96.36.19919.
The website will say 100.6519 Rev.W as the version, but once you install it will show 188.8.131.5219