HP Probook 440 G8 - I2C HID Device Code 10 (Touchpad Not Working)

[marshhh26]

HI Everyone,

I'm having an issue with HP Probook 440 G8 after deploying a windows image.

Environtment

• Laptop Model: HP Probook 440 G8
• OS: Windows 10 Pro 22H2
• BIOS Ver: T87 Ver. 01.24.03

Problem

After Imaging, the touchpad doesn't work.

In Device Manager:

• Human Interface Device -> I2C HID Device
• Status: Code 10 - This device cannot start
• Hardware ID: ACPI\VEN_ELAN&DEV_0733
• Matching Device ID: ACPI\PNP0C50
• INF Name: hidi2c. inf

The intel Serial IO driver appears to be installed correctly:

• Provider: Intel Corporation
• Version: 30.100.2129.8

What make this strange

This is the only laptop with this issue.

I deployed the exact same image to multiple HP Probook 440 G8 laptops, and all the other work normally. Usually, after Windows update installs the required drivers, the touchpad starts working.

However, on this one device:

• Touchpad never works
• I2C HID Device stays at code 10
• Windows update is unable to install the required updates/driver (it also shows that the windows version has reached end of support even though the installation is Windows 10 22H2)

Troubleshooting already performed

• Re-imaged the laptop
• Installed Intel Serial IO driver manually
• Downloaded and installed drivers from HP Support
• Ran sfc /scannow
• Ran DISM /Online /Cleanup-Image /RestoreHealth
• Checked Device Manager (no unknown Devices)
• BIOS is updated (T87 Ver. 01.24.03)

Unfortunately, none of these resolved the issue.

Has anyone experienced a similar issue with an HP Probook 440 G8 where I2C HID Device (ELAN) shows code 10 ?

Any suggestions would be greatly appreciated.

Regards.