HP Rechargeable MPP 2.0 pen does not work with HP Spectre touch screen

[kb3k]

I have had my HP Spectre x360 Convertible 13-aw2xxx laptop for a few years.  I have never needed to use the included HP pen until now.  It is brand new out of the box and came with the laptop, model HP Rechargable MPP 2.0 Tilt Pen.  It does not have bluetooth connectivity from what I can tell.  (It's this pen that came with the laptop: https://www.hp.com/us-en/shop/pdp/hp-rechargeable-mpp-20-tilt-pen)  I have updated the BIOS for the laptop and the pen will still not work.  Everything I've read says that you should just be able to tap the pen on the screen and it should work.  Mine does not.  I did make the mistake of updating to Windows 11, and I am wondering if this might be the issue.  (Add this issue to the list of Windows 11 issues...)  Does anyone have a solution to this?  Any info would be much appreciated!

[A_Gayathri]

Hi @kb3k,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Rechargeable MPP 2.0 Tilt Pen isn't working with your HP Spectre x360 Convertible 13-aw2003dx.
 

 Here are some steps to troubleshoot and potentially resolve the issue:

1. Check Pen Compatibility

• First, verify that the HP Spectre x360 13-aw2003dx model is compatible with the HP Rechargeable MPP 2.0 Tilt Pen. According to the product specs, it should be compatible, but double-checking never hurts.

2. Enable Pen Settings in Windows 11

• Go to Settings > Bluetooth & devices > Pen & Windows Ink.
• Ensure Pen settings are enabled, such as handwriting input and other options. If these settings are disabled or misconfigured, the pen might not work properly.

3. Check for Pen Drivers

• Even though the HP Rechargeable MPP 2.0 Tilt Pen does not require Bluetooth pairing, it might still need drivers to function. Check if there are any specific drivers for the pen or your laptop on the HP website.
• You can also go to Device Manager > Human Interface Devices and check if there is any sign of malfunctioning drivers (exclamation marks or errors) related to HID-compliant devices.

4. Recalibrate the Touchscreen

• Open the Control Panel > Tablet PC Settings > Calibrate the screen for pen or touch input.
• Try calibrating the screen again to ensure that the touch and pen input are aligned properly.

5. Disable and Re-enable Touchscreen

• In Device Manager, go to Human Interface Devices.
• Right-click on HID-compliant touch screen, disable it, and then re-enable it after a few seconds.

6. Run Windows Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters > Run the Bluetooth or Hardware and Devices troubleshooter to identify any potential issues with the touchscreen or pen.

7. Check HP BIOS and Firmware Updates

• Besides the BIOS update you’ve already performed, check for firmware updates specific to your laptop’s touchscreen. Sometimes, touchscreens need a firmware update to work correctly with new OS versions like Windows 11.

8. Check Pen Battery

• Ensure that your pen is fully charged. Since it is a rechargeable pen, plug it into your laptop for a while and verify that it has adequate charge.

9. Test Pen on Another Device

• If possible, try testing the pen on another compatible HP laptop or touchscreen device. This will help determine if the issue is with the pen or your laptop’s touchscreen.

10. Roll Back to Windows 10

• If the pen still doesn't work and you suspect Windows 11 might be causing the problem, you could consider temporarily rolling back to Windows 10 (if you're within the rollback period). Check if the pen functions on Windows 10 to confirm if it's an OS-specific issue.

Refer to this document: HP Spectre x360 Convertible Laptop PC 13-aw2003dx User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[kb3k]

Thank you so much for this detailed reply!  It is the most comprehensive information I've seen in my painstaking search for a solution to this issue.

A few replies and additional questions for you:

I will start with #9, since this might answer the initial question.... I tried the pen on my android phone and it does not work.  I do have another passive stylus that does NOT require charging, and it works on both my laptop and phone.  Could this be the issue?  Should the active pen in question work on an android phone?

If the answer to #9 above does not matter, then here are my replies to the rest of the info:

1. I am assuming that the pen is compatible with my laptop, as it was supplied by HP with the laptop.

2. Pen settings are enabled as far as I can tell.

3. How do I check for drivers?  When I try to look for ANY drivers for my laptop on HP's website, the only OS option I see is for Windows 10.  Windows 11 is not an option, and I am unable to move forward with my search.  (There do not appear to be any malfunctioning drivers as you suggested to check for.)

4. I am unable to recalibrate the touch screen with the pen since the screen does not respond to the pen.  I am able to use my finger on the touch screen just fine.

5. I disabled and re-enabled as suggested, with no change.

6. I do not have a "hardware and devices" option in my troubleshooter.  Does this perhaps go by another name?

7. How do I check for firmware updates specific to the touch screen?

8. The pen is charged as far as I can tell.  When I plug it into the charging cable, there is a solid white light at the end of it.

[A_Gayathri]

Hi @kb3k ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!