• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-06-2023 05:56 AM

HP Recommended
Product: HP 14 Laptop (30J32AV)
Operating System: Microsoft Windows 11

I am trying to connect my HP S14 external portable monitor to my HP14 laptop via USBC. I have tried a few different cables but keep getting the error "Display connection may be limited". I AM able to connect other external monitors via a dock to my PC using USBC, so I assume the USBC interface should support this. Is there some limitation with the S14 that I'm unaware of, or something else I can try to get it to work, or is there a setting I need to adjust on my laptop?

Category:
2 REPLIES 2

‎03-06-2023 10:54 PM

HP Recommended

@KateR128 

 

What is your HP 14 Laptop (30J32AV) machine ? Does it have USB-C port which supports Alt Mode ?   Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-07-2023 02:21 PM - edited ‎03-07-2023 02:25 PM

HP Recommended

It's a HP14 dq2053cl.  Yes it has USBC. According to the HP site - 1 SuperSpeed USB Type-C® 5Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate; .

How do I know if it supports Alt Mode? I am able to plug a dock into the USBC and my monitors work fine. If it doesn't support alt mode, is there some kind of mini adapter to use to allow it to (like the dock does)?

 

thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.