HP SPECTRE X360 15-CH11NR

[BRAVOSTGC]

Daughter has been having problems with her Display, since April 2021; however, it has gotten worst and the photo sent me was terrible, that she cannot view her work properly or none. 

Saw a similar complaint by another member, followed by two more members with similar issues. Also, viewed the approach recommended by a helpful HP Member. Everything suggested using the HP PC hardware Diagnostic Windows I had done & more, prior to reading it 1.  Optimized my performance 2. Check for Software & Drivers (up to date) 3. Run the hardware diagnostic -Systems Fast Test (All OK) 4. Check Your operating System (no problem found) Finally 5. Run the hardware diagnostic - Systems Extensive Test ~ 2Hrs (nothing found).

It's convincing that the Display itself is seriously the problem. This is scary and perturbing because I do have another HP SPECTRE X360 recently bought, and this is not looking good for the price I paid for daughter's and now I have another.

Separate and apart from all this unnerving problem with new HPs, I also have 2 different HP Desktop Tower PCs.

How quick can I get them replace the display with a new one, as my daughter uses it for college, doing some serious work.

Thanking you

BRAVOSTGC

[BRAVOSTGC]

Regarding the original post concerning HP SPECTRE x360 15 Display, I post a photo of the state of the Display

[BRAVOSTGC]

Regarding the original post concerning HP SPECTRE x360 15 Display, I post a photo of the state of the Display

[BRAVOSTGC]

This matter isn't resolved as I try to navigate my way through the community

[BRAVOSTGC · Accepted solution]

Thank the moderator in assisting me resolve the situation of having the Photo to be displayed.

Bravostgc