HP Simple Pass/ Touch Control will not shutdown in Windows 10

[Mac0730]

After upgeading to Windows 10 1709, the HP Simple Pass will not shutdown down.  I have to click the "Shut down Anyway" button

How do I resolve?

[Riddle_Decipher · Accepted solution]

@Mac0730

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand HP SimplePass isn't allowing your device to shut down after updating to windows 10,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt to reinstall the HP SimplePass program?

(Click here to find and install it, if you haven't done it already)

If you've done the above and yet the issue persists, try the below steps:

Series 8 HP SImplePass program V8.01.46A  for Windows 10 is now available:

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

Driver first, reboot and log in, program second, reboot and log in.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Mac0730]

Downloaded and installed, 8.01.046.  Working now.

Steps

1.  Uninstall HP Simple Pass, then Restart the system

2.  Install new Hp Simple Pass, then Restart the system

3.  Restart system to verify issue is corrected.

Thank you for your assistance.

[Riddle_Decipher]

@Mac0730

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂