HP Spectra 360 15 camera quality

[Ian_John]

Hello, I "upgraded" the graphics driver for my HP Spectra. It is a couple of years old and the old driver would not allow me to use Zoom backgrounds without a green screen. The drive upgrade did allow me to use Zoom backgrounds, but my camera quality went for S#!t. The camera quality is super grainy now. It doesn't matter if I use video, camera or on remote meeting the video quality is garbage.  However, no other visual quality is affected. Meaning, all displayed images and apps are just fine, only the camera images are grainy. I have reloaded the drivers recommended by HP using the auto-detect, with no improvement.

I really like my Spectre and the quality of the camera was great until I upgraded it. Has anyone on the forum experienced this or can you suggest a driver to use? 

Much appreciated,

Ian

[praveenbv]

Hi@Ian_John, Welcome to the HP Support Community!

I understand you are having issues related to the webcam on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a software upgrade or Windows update?

Have you tried to take a picture?

In the meantime, let's try these steps here: 

Let's start off by updating the Bios on your PC from our HP support website, using this link.

The next thing, I would suggest here is to check the settings - Open HP Cam, click on the picture quality button, then click Advanced, then at the top of that window click Camera Controls.  Check the Auto box next to Exposure.

If the issue persists, I would suggest here is to try these steps here:

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

https://support.hp.com/in-en/document/c03070884

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.