HP Spectre 15-df0000 x360 Convertible PC Faulty Touchscreen Firmware File / for Wrong Model

[Gero89]

Hello,

I`ve got an HP Spectre 15-df0000 x360 Convertible PC more detailed

HP Spectre x360 15-df0701ng Model number: 4UU78EA

I've downloaded

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-df0000-x360-convertible-pc/23238160

In the Tab "Firmware"

Touchscreen Firmware Update for Spectre 13.3 0x6111_T16_W00 Rev.A 1.9 MB Apr 24, 2019

Or in SoftPaq Words: sp95863.exe

After I've installed it, my Touchscreen Messed up. Touch Events dont go anymore where i want them to be. Calibrating via Control Panel Touch PC Settings didnt work/ dident help. It doesnt recognize the Touches in Upper Right Corner while Calibrating . The Touch responses in the wrong area. It is inversed. So i cant calibrate.

The wrong touch input is already visible in the UEFI (F2) System Checks Boot Menu. So it isn't any Windows driver related problem etc.

I already tried a Hard Reset (No Power Cord) 15-20 Seconds Pressing the power Button... no effect, also.

I think it is a problem that HP provided a Firmware File for a 13,3 FULL HD Display but i have a 15,6 Inch 4K/UHD Display.

I need the original Firmware File for the Touchscreen for the 15,6 UHD Model.

I think HP put the wrong Touchscreen Firmware for the Wrong Model on their Website. Anyone have an Idea how to fix this, without having to send in my Notebook?

[Gero89 · Accepted solution]

HP Tech Support helped me out with an inofficial File. If you have the same Problem ask them for "20190311_HP_Superman15.6__FW6118T18W00"

Case Closed

Would still be nice if some HP Employe would internally escalate that the 13.3 Touchscreen File will be deleted from the 15'' Download Collection Website, to avoid that more Customers will be affected by this problem.