HP Spectre Envy Laptop Purple/Pink Tint to Webcam and grainy

[butterflies14]

When using Skype and Zoom my picture is very grainy and has a purple/pink tint to everything in all lighting circumstances.  Updated both cameras, the IR and the Wide Vision (not sure why I have two is this the problem?)  Thank you for helping me, I'm tired of being the only one on a call whose picture is so distorted by color and graininess.  Susan

[asmita6658]

Hi @butterflies14

Welcome to the HP Support Community. I'd be happy to assist you with the Webcam issue. 

Please try these steps - 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Try updating your computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and install the BIOS from this link.   

You may also try these steps -  HP PCs - Webcam Troubleshooting 

Hope this helps! Keep me posted. 

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